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Frequently Asked Questions

How to choose your hire duration

You can book for a period of 1–7 nights, 14 nights, 21 nights, or 28 nights. Don’t worry if you do not have specific dates, your booking can be changed up until 24 hours before the start date.

What Happens If You Pick a Different Length?

If you select a period that doesn’t match these options, the system will automatically charge you for the longer period.
Example: If you choose 10 days, you’ll be charged for 14 days. To ensure you do not get charged for custom periods, please contact us directly enquiry@thermalvisionecology.co.uk

How do I receive my Thermal Vision Ecology Kit?

We will arrange delivery before 12pm on your chosen start date and arrange collection before 5pm on your end date. For local pick-up and drop-off we are open 9am to 5pm, Monday to Friday.

Need a custom price, last minute booking or longer hire?

For custom dates, last-minute bookings, long-term hires, or bulk discounts, please get in touch with us directly at enquiry@thermalvisionecology.co.uk

Can I change my booking at a later date?

Bookings can be amended up until 24 hours before your hire starts by contacting enquiry@thermalvisionecology.co.uk.
For urgent enquiries call 07907 054716

Is training provided?

The Thermal Vision Ecology Kit comes with full instructions but we are always happy to provide additional support. We also provide literature to show you how to use the Track & Detect features of our software. We also offer a free online call for all first-time users.

Do you attend surveys?

We have trained engineers who can bring the cameras to your survey site, set up the cameras and assist throughout the evening. This is recommended for first-time users and large sites (4+ cameras). This is also a great opportunity to receive hands-on training.

Do you offer a data-analysis service?

For the 2026 season we are now offering a data-analysis service. This includes a full report of any potential emergences. All imagery will have our flight tracking feature applied and if necessary our high-sensitivity filters. Video files are also available on request.

If you have specific requests, these can be discussed with your assigned caseworker.

How many cameras will I need?

If you have a specific site in mind, simply send us the Google Maps location and indicate which areas you need covering, and we will send you a site plan providing optimum camera and lens configurations.

What’s the difference between the standard and premium Thermal Ecology Kit?

The standard ecology kit has a fixed lens (51 degree or 95 degree), whereas the premium kit has a detachable lenses (6,14,24,42,80). The premium kit comes with the 42 and 80degree lens included, additional lenses can be added if required.

Both cameras have the same resolution (640×480) and framerate (30Hz) The standard kit will be more than sufficient for most surveys. If you are unsure, please get in touch.

Choose Your Dates


Choose Your Camera

Book A Free Consultation

For site planning, consultation services, software demonstrations or any other questions you can book an appoint on our Calendly or contact us by email enquiry@thermalvisionecology.co.uk.